Aeromexico’s brakes affected 19,000 passengers. -Profeco

mexico city– As Aeromexico cancels flights due to inspections of Boeing 737 Max-9 aircraft, the Federal Consumer Prosecutor’s Office (Profeco) reports that 19,000 passengers are currently affected.

The agency detailed that it has provided 22 recommendations to consumers so far, mostly at Mexico City International Airport (AICM); that it has received two requests for mediation through consumers’ phone numbers, and It was stressed that no formal complaint had been discovered so far.

The organization said: “Following a request from Profeco, AeroMexico reported the cancellation of 131 flights between January 6 and 9, affecting a total of 19,135 passengers, who the airline reported had been appropriately rescheduled and rescheduled. /Or comply with current flexibility policies.”

U.S. aviation authorities and manufacturer Boeing are conducting inspections of B737 MAX-9 aircraft to avoid another incident similar to what occurred with that model on an Alaska Airlines flight on January 5.

Aeromexico has issued a notice providing applicable protection measures for passengers holding license plate 139 and tickets containing the shared code AM for flights affected by the protection of routes operated with MAX-9 equipment.

Profeco recalled that these measures were effective from January 6, 2024, and stated:

Affected itineraries: All flights with at least one segment operated by AeroMexico that have been canceled will have the following options.

Electronic Coupon (EMD): Valid at 100% of the original value, valid for travel on any Aeromexico route, and valid for one year from the date of issue.

Aeromexico Flight Guarantee: No fees for date changes or fare differences will be charged as long as the same route and paid class are followed.

Travel date: January 6 to 10, 2024; Re-ticket deadline: within 28 days after the original flight departure; Deadline for taking a new flight: up to 28 days after the original flight.

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