Midas made the following statements about the problem;
“We are having trouble accessing the application since 15.06. Our teams are trying their best to resolve the issue as soon as possible. You can reach out to us on our support line 0850 241 2 241 for any issues.
We have identified the cause of the problem. Our teams are working to resolve it asap. We will inform you when the problem is resolved.
The problem we are facing in accessing the application continues. Our teams are working to fix the issue. We want you to know that your balance and shares are safe. We apologize for the bad experience we had. We will continue to share developments regarding the solution.
The problem we are facing in accessing the application is due to a fault with our data center providers. We collaborate with our data center partners to resolve the issue. We estimate that the solution will take up to midnight. We’ll continue to share developments here.
According to the first information received from our data center partners Glass House Cloud and KKB (Credit Bureau), it was reported that the fault was caused by the servers in the data center.
As soon as the issue is resolved, you will be able to access Midas, view all your shares and balances, and continue your transactions from where you left off. Our work with Glass House Cloud and KKB Data Center continues.
Our joint work on server failures in the KKB (Credit Registration Bureau) data center continues. The malfunction is due to a problem with the server cooler. We will continue to cooperate to fix the issue.
We will take necessary action to address the complaints of our users who have issues.”